Refund Policy
At WeOrganic, we want you to receive the products you ordered in good condition. If your order arrives damaged, defective, or incorrect, you can contact us for assistance under this Refund Policy.
When Can You Request a Refund?
You can also request a refund if:
- You receive a damaged product.
- You receive a defective product.
- You receive a product different from the one you ordered.
WeOrganic accepts refund requests for these eligible situations only, subject to verification and applicable law.
How to Request a Refund
You must report a damaged, defective, or incorrect product within 24 hours of delivery.
To submit a request:
- Contact WeOrganic customer support.
- Provide your order details and registered phone number.
- Explain the issue clearly.
- Share clear photos or videos showing the product and the problem, if requested.
Please keep the affected product and its packaging until our team reviews your request.
Refund Review Process
Our team will review your request and may ask for additional information to verify the issue.
Once we complete the review, we will inform you whether your request qualifies for a refund or another suitable resolution.
Submitting a request does not automatically guarantee approval.
Refund Method
WeOrganic currently accepts Cash on Delivery as its payment method.
If your refund request is approved, our customer support team will contact you to explain the available refund arrangements and any information required to process the refund.
We will confirm the applicable arrangement with you before proceeding.
Refund Processing
WeOrganic will communicate the next steps after approving your request. The time required to complete a refund depends on the agreed refund arrangement and any relevant service provider.
Please contact our support team if you need an update on an approved refund.
Products Not Eligible for a Refund
We do not generally accept refund requests for:
- Products that do not have a verified damage, defect, or order error.
- Products damaged through improper handling or storage after delivery.
- Products reported after the 24-hour reporting period, except where applicable law requires otherwise.
These conditions do not limit any consumer rights provided by applicable law.
Contact WeOrganic
For refund requests, contact us within 24 hours of receiving the affected product.
Email: weorganicbd@gmail.com
Phone/WhatsApp: 01952886788
Please include your order details so we can assist you efficiently.
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